Gorgias

Why E-commerce Stores Choose Gorgias

Gorgias understands that e-commerce support is different. Every ticket shows order history, customer value, and one-click actions. Support becomes powerful.

My Experience

I recommend Gorgias to any Shopify store with meaningful support volume. The order integration alone justifies switching from generic helpdesks.

What Makes Gorgias Stand Out

1. Order Data Everywhere - See complete order history without leaving the ticket. Refund, cancel, or track from the support interface.

2. E-commerce Macros - Templates that automatically pull order details. “Your order #12345 shipped via FedEx” populates automatically with real data.

3. Revenue Attribution - Track revenue generated through support. Pre-sale questions that convert, post-sale saves—prove support’s ROI.

4. Deep Integrations - Klaviyo, Loop Returns, Yotpo—the e-commerce stack connects. Customer context is complete.

Where Gorgias Falls Short

Ticket-based pricing gets expensive for high-volume support. The platform is specifically e-commerce—not ideal for other use cases.

Who Should Use Gorgias

• Shopify stores with support volume
• E-commerce brands wanting order context
• Teams proving support’s revenue impact
• DTC brands optimizing customer experience

Gorgias vs Zendesk for E-commerce

Factor	Gorgias	Zendesk
E-commerce Integration	Superior	Basic
Order Actions	Built-in	Custom
Pricing Model	Per ticket	Per agent
General Helpdesk	Limited	Comprehensive
Best For	E-commerce	General support

The Bottom Line

Gorgias is the right helpdesk for e-commerce. The order integration and e-commerce focus make it dramatically more effective than generic alternatives.